BT Wi-Fi

BT offers Free Wi-Fi hotspots throughout the UK and Ireland to BT Broadband customers. Learn how to connect to BT Wi-Fi to stay connected to the internet.

How to connect to BT Wi-Fi?

  1. Open Settings and Turn on Wi-Fi.
  2. Connect to the “​BTWiFi” Wi-Fi network.
  3. Log in with your BT username and password.
  4. You will be connected to the BT Wi-Fi.

How to find BT Wi-Fi hotspots?

  1. Open the BT Hotspot Finder.
  2. Enter a postcode, town, area, or venue and click Search.
  3. You will be shown BT Wi-Fi Hotspots near you.

If BT Wi-Fi landing page doesn’t pop up

If you are not automatically redirected to the BT Wi-Fi landing page, try one of the following methods:

  • Open a browser and go to any web page such as http://www.btwifi.com and you will be redirected to the Wi-Fi landing page.
  • If the above method doesn’t work, clear your browser cache and open http://8.8.8.8 or http://captive.apple.com.
  • Go to Wi-Fi settings and select “​BTWiFi” WiFi and click Forget This Network and Turn Auto-Join off and try again.

How fast is BT Wi-Fi?

The internet speed may vary and is subject to bandwidth availability. The internet speed is ideal for web browsing, checking emails, and social media profiles. It may be slower during peak hours.

Is BT Wi-Fi safe?

Most public Wi-Fi networks are unencrypted or open and potentially unsafe. It is not recommended to send or receive personal information or carry out activities such as internet banking while using an unsecured public Wi-Fi.

However, BT Wi-Fi requires a username and password authentication to connect. All data are processed through BT’s encrypted network thus making it safer than a regular public Wi-Fi network.

Customer Service

Call:

0800 022 33 22 (From the UK)

+44 132 556 0841 (From outside the UK)

Social Media:

Twitter: @bt_uk

Facebook: @BTUK

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